How to Help Your Client Or Loved One Self-Manage Their Package With Confidence

Support NDIS participants and older Australians to take control of their care and support safely and simply with Careseekers

Self-managing a funding package, whether it's an NDIS plan or a Home Care Package (HCP), gives participants and older Australians more freedom, flexibility, and control over their services.

But it can also feel overwhelming without the right platform or tools.

As a Support Coordinator, case manager, or family member, you play a key role in helping your client or loved one self-manage with confidence, from finding qualified workers to staying compliant with plan or package requirements.

What Does It Mean to Self-Manage a Funding Package?

Self-management gives the person receiving care or support (or their nominee) control over:

  • Hiring their own care or support workers

  • Choosing when, how, and where care or support is delivered

  • Negotiating hourly rates and schedules

  • Approving invoices and tracking their budget

Whether it’s through the NDIS or aged care, self-management puts the participant or client at the centre of decision-making.

How Careseekers Supports Self-Managed Clients

Careseekers is a trusted online platform that helps both NDIS and aged care clients find and engage independent, pre-vetted care and support workers, with compliance, safety, and flexibility built in.

Here’s how we make it easier to self-manage successfully:

1. Verified, Qualified Workers Only
All workers on Careseekers complete our onboarding process, which includes:

  • NDIS Worker Screening or police check

  • ID and qualification verification

  • References

  • Mandatory training

  • Insurance coverage (public liability, professional indemnity, personal accident)

Whether it’s personal care, domestic help, transport, or social support, you can feel confident every worker is safe and capable.

2. Smart Matching With CS Whiz or Search by What Matters
Self-managed clients (or their family members) can:

  • Use CS Whiz, our AI-powered matching tool, to get personalised suggestions

  • Search by location, availability, services offered, hourly rate, gender, language, or cultural background

  • Post a job and receive applications directly

This makes it easy to build a team of workers who truly fit your loved one's or client's needs.

3. No Lock-Ins or Agency Overheads
Careseekers is not an agency. Workers are independent, and participants only pay for the services they use.

There are:

  • No setup fees

  • No long-term contracts

  • Just complete flexibility and transparency

4. Built-In Compliance and Documentation Access
All workers have access to key support documents (uploaded securely via the Careseekers platform), including:

  • Support plans

  • Risk management plans

  • Personal emergency and disaster management plans (PEDMPs)

  • Medication management documents

  • OH&S information

  • Incident reporting tools

This ensures safe, informed care without families having to manage document sharing manually.

5. Invoicing and Record Keeping Simplified
Careseekers automatically generates invoices, logs shift notes, and allows clients or their nominees to approve hours directly.

It supports:

  • NDIS budget tracking

  • Home Care Package compliance

  • Easy sharing with plan managers or case managers

  • A clear audit trail for reviews and funding assessments

Tips for Supporting Clients to Self-Manage Successfully
Start with the right platform - Recommend Careseekers to reduce the admin load and provide a safe hiring experience.

Build confidence gradually – Encourage your client to start with one or two workers and grow their support team over time.

Set a review routine – Help them create a simple weekly or monthly routine to approve hours, check invoices, and manage communication.

Use platform support – Let them know Careseekers offers guidance and help with job posts, shortlisting, and documentation access - our team is always ready to help.

Focus on their goals – Keep support aligned with their independence, lifestyle, health needs, and personal preferences.

Self-management empowers people to take charge of their own care—but it works best when backed by the right tools.

Whether your client is self-managing an NDIS plan or a Home Care Package, Careseekers gives them a safe, simple way to find great workers, stay compliant, and maintain control—without getting buried in paperwork.

As a Support Coordinator, case manager, or family member, you can feel confident recommending Careseekers as a platform that puts people first, while taking care of the details in the background.

To make a referral, please visit https://www.careseekers.com.au/referrals

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To become a care or support worker, please visit www.careseekers.com.au/carer