/ NDIS Support

The Best Interview Questions To Ask A Care Or Support Worker

A practical guide for families, NDIS participants and aged care clients using the Careseekers platform

Finding the right care or support worker is an important decision—and asking the right interview questions can make all the difference. Whether you're using the Careseekers platform to find aged care or NDIS support, a well-planned conversation helps ensure you're choosing someone who aligns with your or your family’s needs, values, and goals.

Here’s a guide to the best interview questions to ask care or support workers, plus tips on how to use Careseekers to simplify the process.

Why Interviews Matter

On Careseekers, you can easily view worker bios, qualifications, availability, and documents. But a direct conversation helps you:

  • Understand the worker’s communication style

  • Confirm they’re experienced in the specific supports you need

  • Get a feel for their reliability, problem-solving, and personal approach

  • Make sure your expectations are aligned

It’s not about being formal - it’s about making an informed choice and finding someone who will empower you or your loved one with dignity and independence.

The Best Questions to Ask a Care or Support Worker
Here are 10 practical interview questions that help you learn more about a worker’s background, skills, and approach to care:

1. Can you tell me about your experience in care or support work?
This helps you understand their background and what types of clients they’ve worked with.

2. What types of services are you most comfortable providing?
Not all workers provide the same types of support. This question helps you align expectations.

3. Have you worked with someone with similar needs to ours before?
Whether it’s personal care, mobility support, dementia, autism, or mental health, relevant experience matters.

4. How do you approach building trust and rapport with new clients?
This gives insight into their communication style and how they respect personal boundaries.

5. How do you handle situations when a client is having a difficult day?
A great support worker should be patient, empathetic, and able to de-escalate when needed.

6. How do you support a client’s independence?
Look for responses that focus on empowerment - not doing everything for the client, but supporting them to do things with confidence.

7. What does a typical support session look like with you?
This helps you visualise how they work, plan their time, and deliver care and support.

8. Are you comfortable with - insert specific needs e.g. meal prep, toileting, transport, community access -?
Be specific. It helps avoid awkward misunderstandings later.

9. What days and times are you available?
Check their availability aligns with your schedule and how flexible they are with hours.

10. Do you have any questions for us?
This helps you see if they’re genuinely interested and thoughtful about the role.

Interviewing Workers on the Careseekers Platform
Once you've shortlisted candidates on Careseekers, you can:

  • Message workers directly through the platform

  • Set up a phone or video call

  • Use our job posting tool to invite applications

  • Let CS Whiz recommend the best-matched workers for you based on needs, location, and preferences

Careseekers makes it easy to see important details upfront—like qualifications, police checks and NDIS worker screening.

Bonus Tips for a Great Interview

  • Be clear about your expectations, routines, and any non-negotiables

  • Treat it like a two-way conversation - not a test

  • Trust your instincts as well as your checklist

  • Don’t rush the decision - it's okay to speak with more than one worker

A great care or support worker is someone who doesn’t just “do the job”, they help the person receiving support feel safe, respected, and empowered.

By asking the right questions, you’ll feel more confident choosing someone who fits you or your family and aligns with your values. And with Careseekers, the whole process - from shortlisting to interviews to engaging — is simple, secure, and flexible.

Ready to find the right care or support worker?
Visit careseekers.com.au to browse profiles, post a job, or get matched instantly with CS Whiz.

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To become a care or support worker, please visit www.careseekers.com.au/carer

To make a referral, please visit https://www.careseekers.com.au/referrals