Understanding Worker Compliance as a Support Coordinator

by Careseekers

How Careseekers makes it easier to connect participants with safe, qualified workers

As a Support Coordinator, your role is to help participants build a team of reliable, skilled, and safe support workers. But with complex needs and NDIS compliance obligations in the mix, one of the biggest challenges can be ensuring that the workers you recommend are fully qualified and compliant.

That’s why thousands of Support Coordinators across Australia use Careseekers - a platform that takes the guesswork out of worker compliance by verifying, training, and equipping all independent workers before they appear on the site.

What Does Worker Compliance Involve?

Worker compliance means that a support worker has completed the checks, training, and documentation required to deliver safe, high-quality care under the NDIS or aged care system.

On Careseekers, compliance includes:

  • NDIS Worker Screening check and/or police check

  • Verified photo ID

  • Professional references

  • Confirmed qualifications (e.g. First Aid, Cert III/IV)

  • Completion of mandatory training modules

Full insurance coverage (public liability, professional indemnity, personal accident)

Every active worker on the platform meets these standards, so you can recommend them with confidence.

The Careseekers Compliance Section: Keeping Workers Informed and Prepared

Beyond onboarding, Careseekers also gives workers access to a secure Compliance Section, which houses key participant-specific documents. This ensures workers are not only qualified but also fully prepared to support participants safely and appropriately.

Every contract a worker receives contains:

  • Participant support plans

  • Medication management documents

  • Risk assessments and risk management plans

  • Personal emergency and disaster management plans

  • OH&S resources

  • Incident reporting tools

This centralised access means workers are across the information they need before they walk into a home, reducing risks and improving outcomes for participants.

Ongoing Training Through the Careseekers Learning Hub

Careseekers provides access to practical, relevant training modules to ensure workers stay up to date with industry expectations. Training includes:

  • Cultural responsiveness

  • Emergency and disaster preparedness

  • Effective shift notes and documentation

  • Identifying and responding to abuse

  • Infection control

Workers must complete mandatory modules before they begin services and can continue their development at any time through the Careseekers Learning Hub.

Why This Matters for Support Coordinators

Using Careseekers gives you confidence that:

  • All workers you or your participants view are fully screened and qualified

  • Workers have access to the right documentation and tools to support care safely

  • You are reducing the administrative and compliance burden for both you and your clients

  • You’re helping participants make informed, low-risk choices when building their teams

If your participant has complex needs or specific compliance requirements, you can also speak to the Careseekers team for support with shortlisting or posting a job.

Worker compliance is a critical piece of the puzzle in delivering safe, high-quality support. With Careseekers, you can be confident that the workers your participants engage are ready, verified, and equipped to meet their needs while helping you manage risk and maintain peace of mind.

To make a referral, please visit https://www.careseekers.com.au/referrals

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To become a care or support worker, please visit www.careseekers.com.au/carer