Supporting Clients with Dementia: Tips for Care and Support Workers

Dementia Action Week 16-22 September 2024

As part of Dementia Action Week, it's important to acknowledge the role care and support workers play in improving the quality of life for people living with dementia. With over 421,000 Australians currently affected by dementia, understanding the best approaches for care is critical.

Dementia is a complex condition that affects a person’s memory, thinking, and ability to carry out everyday tasks. As an independent care and support worker, your role in providing practical, compassionate support can make a huge difference in the lives of your clients living with dementia.

Here are some tips to help you provide the best care and support:

1. Patience is Key

People living with dementia may struggle with memory, language, and orientation. It’s important to be patient and calm, allowing extra time for tasks and conversations. This reduces stress and frustration for both you and the client.

2. Communication Tips

Simplify Instructions: Break down instructions into simple, manageable steps.

Use Visual Cues: Sometimes visual aids, like pictures or gestures, can help the client understand what you're asking.

Listen Actively: Give them time to respond, and try to understand the emotions behind their words, even if they’re struggling to express themselves.

3. Create a Routine

Consistency can help reduce confusion and anxiety. Establishing a daily routine provides structure and helps people with dementia feel more secure. Ensure that key activities such as meals, personal care, and medication times happen at the same time each day.

4. Encourage Independence

While it may be quicker to assist with tasks, encouraging independence where possible is essential for maintaining dignity and self-esteem. Offer guidance and assistance only when necessary, enabling the person to participate in their care as much as they can.

5. Promote Mental Stimulation

Engaging clients in activities they enjoy can help stimulate their mind and slow cognitive decline. This could include playing memory games, reading, drawing, or even simple conversations. Tailor activities to the individual's preferences and capabilities.

6. Be Mindful of the Environment

People with dementia can be sensitive to their surroundings. Try to create a calm, clutter-free environment that feels safe. Avoid loud noises or fast movements that might startle or confuse them. Soft lighting and familiar objects can also create a comforting atmosphere.

7. Manage Agitation and Restlessness

Dementia can sometimes cause mood swings or agitation. If a client becomes anxious or upset:

Redirect Attention: Engage them in a different activity or conversation.

Stay Calm: Keep your voice soft and reassuring.

Identify Triggers: Look for patterns in behavior and try to avoid triggers that may upset the client.

8. Look After Yourself

Caring for someone with dementia can be emotionally and physically demanding. It's important to take breaks, ask for help if needed, and ensure you're looking after your own well-being too. When you're well-rested and mentally refreshed, you'll be able to provide better care.

9. Utilise Resources

Stay up to date with resources like Dementia Australia. Taking advantage of these resources will better equip you to meet the challenges of providing care services to clients livig with dementia.

You can register for Peer Support through Dementia Australia

This Dementia Action Week, let's continue to spread awareness and focus on providing the best support to those living with dementia.

To become a care or support worker, please visit www.careseekers.com.au/carer

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To make a referral, please visit https://www.careseekers.com.au/referrals