Protecting Your Finances During Care and Support Services

At Careseekers, we prioritise your safety and the protection of your money and property. Our policy aims to ensure that your financial well-being is secure during all care and support services with workers from the Careseekers platform. Here are some guidelines about protecting your finances and property during care or support services.

Purpose of Our Policy

Our goal is to ensure that your money and property are protected at all times during care and support services. This policy prevents any form of exploitation by care or support workers or anyone you may encounter while receiving care or support.

When Does This Apply?

This policy is in effect whenever a care or support worker enters your home or helps you access the community, ensuring your financial interests are safeguarded in all scenarios.

Key Aspects of Our Policy

No Gifts or Financial Exploitation:

Care and support workers are prohibited from accepting gifts from you as part of the care or support arrangement.
Workers should never ask you to give, lend, or bequeath money or gifts that benefit them directly or indirectly.
Care and support workers are responsible for ensuring you are not financially exploited by others in the community during support services.

Handling Money and Gifts:

Care and support workers should not lend or give money or gifts to you during support services.
You may be encouraged to keep records of the money you take into the community and account for it at the end of the support session. This helps promote transparency and accountability.

No Financial Advice or Information:

Care and support workers are strictly prohibited from giving you financial advice or information. This ensures that any financial decisions you make are based on professional advice rather than suggestions from care or support workers.

Encouraging Record-Keeping

We encourage you to maintain records of your expenditures during care or support activities. This practice helps in promoting transparency and accountability, ensuring that you feel secure and respected.

At Careseekers, we are committed to protecting your financial interests. By adhering to these guidelines, independent care and support workers can help create a safe and secure environment where you feel valued and protected.

For more information or if you have any concerns, please don’t hesitate to reach out to our customer support team at info@careseekers.com.au. We’re here to help!

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To become a care or support worker, please visit www.careseekers.com.au/carer

To make a referral, please visit https://www.careseekers.com.au/referrals