/ careworkers

Understanding The Risks For Working Outside The Careseekers Platform

As a care and support worker on the Careseekers platform, it's important to understand the risks and penalties associated with being poached by clients or working outside the platform. While the temptation might arise, staying within the Careseekers framework is crucial for your professional integrity, financial security, and overall safety. Here's what you need to know and what to do if a client or provider tries to poach you.

1. Insurance Coverage:
Careseekers provides insurance coverage, including public liability and personal accident insurance. This coverage protects you against potential risks and liabilities while providing care and support. If you work outside the platform, you forfeit this critical safety net, leaving you personally liable for any incidents or accidents that occur, which could result in significant financial and legal consequences.

2. Professional and Financial Security:
By adhering to the platform's policies, you ensure that all your professional interactions are transparent and monitored. This builds trust with your clients and safeguards your reputation. Engaging in work outside the platform can lead to professional and financial penalties, including:

  • A fine of $2,000, or
  • The amount that would have been made through the platform for the services provided.

3. Loss Of Access To The Platform:
Working outside the Careseekers platform or attempting to negotiate directly with clients can result in the immediate termination of your access to the platform. This means losing access to a vast network of clients and the benefits that come with being part of the Careseekers community.

What to Do If a Client Or Provider Tries to Poach You

1. Report the Incident Immediately:
If a client suggests working outside the Careseekers platform, inform our Customer Support Team right away. This helps us maintain the integrity of our platform and ensures that all interactions remain within the agreed-upon guidelines.

2. Document the Interaction:
Keep a record of any communications where a client or provider proposes working outside the platform. This documentation can be valuable if further action needs to be taken to protect your professional standing and the Careseekers community.

Stay Protected, Stay Professional

To ensure your safety and maintain a professional relationship with your clients:

  • Always use the Careseekers platform for all communications, payments, and agreements.
  • Report any attempts by clients to negotiate outside the platform.
  • Follow the guidelines and policies set forth by Careseekers to uphold the highest standards of care and support.

By adhering to these practices, you can continue to provide exceptional care and support while enjoying the full benefits and protections offered by the Careseekers platform. For any questions or concerns, please reach out to our Customer Support Team at info@careseekers.com.au, who are always ready to assist you.

To become a care or support worker, please visit www.careseekers.com.au/carer

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To make a referral, please visit https://www.careseekers.com.au/referrals