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When do I contact my account manager? A guide for care workers on the Careseekers platform

Connecting aged care and disability support workers with clients is what we do at Careseekers. However, the real effectiveness of these connections often depends on the flow of communication, particularly when there's a significant change in a client's life. It’s vital for aged care and disability support workers to share relevant observations of their clients with the Careseekers Account Managers. This step is crucial to ensure that clients continue to receive care and support that meets their evolving needs and requirements.

Observing and Communicating Changes

As someone who works closely with clients, you have a very important to role to play in their lives. You may be the only person they see on a weekly regular basis and as a result gradual changes can be more obvious to you. It is always recommended to err on the side of caution and communicate any changes directly to your Careseekers account manager so they can take the relevant next steps.

Changes you should be communicating:

Shifts in physical health - Have they lost weight or gained weight? Do they seem different physically ? e.g. they are now walking with a limp or slurring their words.

Shifts in mental health - Do they seem more withdrawn? More tearful, or even more manic?

Changes in their household or support network - Has a family member left the household? Has there been a death in the family? Are there new characters in their life all of a sudden?

A hospital stay or adjustments needed in their support plans? - Are you required to support them in a different location?

It's important to communicate these observations promptly. This information allows for the necessary updates to care and support strategies, ensuring they remain relevant to the client's current situation.

How to Effectively Communicate with Account Managers

Our Account Managers are here to help facilitate updates and adjustments based on the information you provide. Here’s how to ensure effective communication:

Get In Touch: You can phone or email Account Managers to share significant changes you’ve noticed in your client’s situation. If you are unsure who your account manager is, simply email info@careseekers.com.au or call 1300 765 465 and it will get sent to the right person.

Detail is Key: Provide comprehensive details about what is going on, including how these changes might necessitate modifications to the care or support plan.

Insights Are Valuable: Your insights into how the care or support plan might be adapted are incredibly valuable. If you have suggestions, please share them.

The Impact of Your Observations

Your efforts in maintaining clear and prompt communication are fundamental to ensuring a great experience for your clients. By sharing your observations, we can adapt and refine the care and support services they receive to meet changing requirements.

We appreciate the diligence and care you bring to your role every day. Your willingness to communicate changes and suggestions plays a vital role in enhancing the wellbeing of our community.

To become a care or support worker, please visit www.careseekers.com.au/carer

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers

To make a referral, please visit https://www.careseekers.com.au/referrals