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What Are Your Obligations As A Provider?

We thought we would remind you of provider obligations  - we know you are all aware of them and no doubt are doing a great job making sure they are met, but as your partner we wanted to bring them to your attention in case there is any support you want from us in meeting these obligations. If you wish to discuss the obligations further, please reach out to our lovely partnerships manager Rebekah who will be very happy to discuss them further with you.

An Overview Of Your Obligations:

Code of Conduct
Providers are expected to support workers to understand and apply the Code of Conduct in their organisation.

Complaints Management
Every NDIS provider must have effective complaints management and resolution arrangements. Providers must apply procedural fairness to people when managing a complaint. They system in place should be appropriate to the provider's size and types of supports offered.

Reportable Incidents
Providers must notify, investigate and respond to reportable incidents. The following incidents must be reported to the NDIS Commission:

  • Death
  • Serious injury
  • Abuse and neglect
  • Sexual or physical assault
  • Sexual misconduct and unauthorised use of restrictive practices
    With the exception of unauthorised use of restrictive practices, the NDIS Commission must be notified within 24 hours of the incident occurring.

Provider Registration
There are two pathways for registration:

  • Verification: NDIS providers that deliver lower risk/lower complexity supports and services.
  • Certification: NDIS providers that provide more complex or higher risk supports or services
    A renewal process occurs every three years. Providers that require certification also undergo mid-term monitoring.

NDIS Practice Standards
Providers need to demonstrate compliance against the NDIS Practice Standards for their relevant registration group(s).

Restrictive Practices 
The use of restrictive practices must be authorised by states and territories, and behaviour support plans lodged with the NDIS Commission. Providers registered to deliver Specialist Behaviour Support Services must engage Behaviour Support Practitioners who are approved by the NDIS Commission. Any unauthorised use of restrictive practices must be reported to the NDIS Commission.

Worker Screening
Registered providers need to assess which roles in their organisation require a clearance and maintain records for all workers. It is the responsibility of the worker to re-apply for clearance.

For more information, click here to download the NDIS Guide.

To become a care or support worker, please visit www.careseekers.com.au/carer

To find disability support services, please visit www.careseekers.com.au/services/disability-support-workers

To find aged care services, please visit www.careseekers.com.au/services/aged-care-workers